When team-players in an organization feel appreciated and valued for their contribution and not slighted by the 'big man', there we can experience reciprocity. What management at the top says is understood and effectively communicated to line staff and line staff's messages are effectively communicated to top management - here, there is Reciprocity.
So, make me as line staff feel valued and I will value you, and add value to you by translating that value to our customers. The customers will feel valued and keep coming back for more of that invaluable experience.
So, make me as line staff feel valued and I will value you, and add value to you by translating that value to our customers. The customers will feel valued and keep coming back for more of that invaluable experience.
When reciprocity is practised it is indeed bliss. The costumer notices the atmosphere which that
ReplyDeletetype of communication creates. This is the type of store or space which makes me smile as I enter.and look around. I... the non-shopper and impatient consumer become engaged and excited when I am made to feel comfortable in my experience by lines people who are comfortable in theirs. I will make a point to return even if it costs more.
Itch, There's a bookstore in Jamaica called 'Bookophealia' where I really have a comfortable and relaxed shopping experience. I feel welcome and 'at home' in that bookstore, where reading of the books is actually encouraged.I will hypothesize that reciprocity is practiced in this organization.
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